Refund Policy
Effective date: 18 September 2026
This Refund Policy applies to purchases of audiobooks and related digital content from GIB Audiobooks at gibaudiobooks.com.
The Store is operated by First Audiobooks Limited, a company incorporated in Gibraltar under Company No. 124089, whose registered office is at Suite 4.3.02, Eurotowers, Gibraltar, GX11 1AA. Address for service: info@firstaudiobooks.com.
1. Digital audiobook purchases
Audiobooks purchased through the Store are sold by First Audiobooks Limited. Payhip may provide the hosted checkout, while payment is processed by the payment provider made available at checkout. Your purchase remains subject to any mandatory consumer rights that apply to you.
Refund requests should be made to First Audiobooks Limited. Where a refund is approved or required by applicable law, it will normally be returned through the original payment method using the applicable payment provider.
2. Digital content and withdrawal rights
In jurisdictions which provide a statutory cancellation or withdrawal period for digital content, you may have a right to withdraw from a purchase within the period provided by applicable law.
Where permitted by applicable law, that right may end once downloading, streaming or other supply or use of the digital content begins, provided that you gave the necessary express consent to immediate supply and acknowledged the effect on your withdrawal right.
Nothing in this Refund Policy limits any statutory right that cannot lawfully be excluded or restricted.
3. When a refund may be available
Subject to mandatory consumer law, a refund may be considered where, for example:
- you were charged incorrectly;
- you did not receive access to the audiobook because of a genuine delivery failure that cannot reasonably be remedied;
- the supplied audiobook is materially different from the product purchased;
- the digital file is defective and we are unable to provide a working replacement; or
- applicable consumer law otherwise requires a refund.
4. Change of mind after access has begun
Because audiobooks are digital content capable of being streamed, accessed or downloaded immediately, cancellation or withdrawal rights may be affected once supply of the digital content begins. Any limitation or loss of a statutory cancellation or withdrawal right will apply only to the extent permitted by applicable law and where any legally required consent and acknowledgement have been obtained.
The availability of a free or playable sample is intended to help you assess an audiobook before purchasing.
5. Technical problems
If you experience a genuine technical problem accessing an audiobook, please contact us first at info@firstaudiobooks.com.
Where reasonably possible, we may attempt to resolve the problem by providing fresh delivery instructions, correcting account or delivery information, or arranging replacement access through BookFunnel or another delivery service.
If a material technical failure cannot reasonably be corrected, any refund or other remedy will be handled by First Audiobooks Limited in accordance with this Refund Policy and mandatory consumer law.
6. How to request a refund
To request assistance or a refund, contact us at info@firstaudiobooks.com and include the email address used for the purchase and, if available, the order or transaction reference. Please do not send full payment-card details by email.
Please provide enough information to identify the purchase, such as the purchaser’s email address, transaction reference and audiobook title. Do not send full payment-card details to First Audiobooks Limited.
7. Refund abuse and fraud
Refunds may be refused where permitted by law if there is evidence of fraud, abuse, repeated improper refund requests, unauthorised copying or distribution, or other conduct inconsistent with the purchaser’s licence or applicable terms.
8. Relationship with our Terms & Conditions
This Refund Policy should be read together with the GIB Audiobooks Terms & Conditions and Privacy Policy.
If there is any conflict between this Refund Policy and a mandatory consumer right which applies to you, the mandatory right prevails to the extent required by law.
9. Contact
First Audiobooks Limited
Company No. 124089
Suite 4.3.02, Eurotowers
Gibraltar, GX11 1AA
Address for service: info@firstaudiobooks.com
Last updated: 18 September 2026